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QUESTIONS, ANSWERED.
Let's make it clear.
Helpful things to know before your visit.
Choose General Tech Help or use our contact path. A few words about what’s happening is enough.
All service categories are the same price. What changes the price is the package. Set It Up is $129, Teach Me is $109, and Set It Up + Teach Me is $189. Remote Help is $59 for 30 minutes; Buying Advice is $59.
Yes, within the normal local service area: roughly 40 miles of Murfreesboro, Tennessee. Regional appointments are available by request, generally on weekends, with any fee agreed beforehand.
We configure, connect, simplify, personalize, teach, and troubleshoot user-level technology. We do not offer hardware repair, data recovery, TV mounting at launch, electrical work, new wiring, invasive installation, or hardwired automotive installation. Reconnecting HDMI or rearranging existing equipment is fine.
You enter passwords, PINs, payment details, and security answers yourself. We never record, save, photograph, text, or email them. Any written reminder stays with you. We cannot bypass accounts or passwords.
Local weekday visits start between 4:30 and 7:00 PM; weekends between 10:00 AM and 4:00 PM. Local visits normally need 24 hours’ notice, with a booking window of about 30 days. Remote sessions need 2 hours’ notice. All times are Central Time.
We help with technology in most makes and models, including CarPlay, Android Auto, Bluetooth, displays, settings, and driver-assistance features. Setup happens while parked. During any guided drive, you drive and we explain.
Yes. Related devices fit within the main service when reasonable. You can also book a second full service at the same household for $20 off when enough time is available. Additional time is $45 per 30 minutes when the schedule allows.
You receive a useful written recap. Teach Me includes 2 days of light follow-up; Set It Up + Teach Me includes 7 days. Follow-up applies to the original work, not new issues.
Choose the service first, then select someone outside your household. You pay in full and can schedule the visit or let the recipient choose. Their confirmation does not show the price. You receive a short completion notice, with private technical details shared only with their permission.
In-person cancellations are free more than 24 hours ahead, $25 within 24 hours, and 50% of the package price within 20 minutes or for a no-show. Reasonable discretion applies for emergencies or severe weather. Remote cancellations before the session receive a full refund.
We accept no commissions or retailer incentives. Gratuity is never expected, and there is no tip prompt.
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